Frequently Asked Questions
How do I buy my custom wood sign?
Handcrafted to your request, all of our signs are made to order and can be customized to meet your needs. To order your custom sign please email firstname.lastname@example.org with the following information:
Your requested sign size (ie. 24" wide by 12" tall)
Your preferred stain and/or paint colours
A general idea of how you want your fonts to look - you can browse many fonts by style at DaFont.com
Once your request has been received you will receive a quote within 2 business days.
I've received my quote so what's next?
Once you've received your quote and you're excited to order your custom sign, Vintage & Varnish will e-mail you an invoice for a deposit. All custom orders $100 or less require pre-payment in full, orders over $100 require a 50% deposit. Once your deposit has been received, Vintage & Varnish will complete the first draft of your design and submit to you for your approval. Every custom sign order includes up to 2 design revisions, after 2 revisions if you are still not satisfied with your design we will work with you to the best of our ability but a $25 design fee will apply. We highly recommend you find images of sign finishes, fonts etc. that you like prior to ordering your sign in order to minimize revisions and avoid design fees. Work on your sign will only start once final approval on the design has been received.
Once work has begun, any changes in paint colour and design are subject to additional fees. Remaining balance is due immediately upon completion and sign will not be released until balance is paid in full. Any orders not paid in full within 30 days of the completion date will become the property of Vintage & Varnish.
How much does a wood sign cost?
There are many factors that go in to determining the price of your wood sign. We have created signs for as low as $20 to upwards of $200. Size, design complexity and accessories all play a role in the price of a wood sign. A general rule of thumb is the larger the sign and the more colours, layers and textures it has the more expensive it will be. Accessories such as wooden frames and hooks will also increase the cost of a wood sign. Requesting a quote as outlined above is the easiest way to determine your cost.
Do you make your wood signs with vinyl letters?
No. We use a variety of stains, paints, waxes and glazes to create our wood signs.
Should there be an apostrophe "s" at the end of the family name on the sign I'm ordering?
The use of apostrophes can be confusing sometimes. Here's a very short article that explains how to use them: Last Names (Plurals and Possessives)
Can my wood sign be hung outside?
The wood signs we make are intended for indoor use. If you would like to hang your sign outside please include this information in your order request and we can seal your sign with an exterior polyurethane to protect it from moisture, temperature fluctuations and UV damage. We still recommend the sign be placed an overhang or shelter as much as possible to protect it from the direct elements.
Do you have a retail store front where I can pick up my order?
We are an online only store with a small in home showroom. Showroom visits and sign pick-ups are available but on an appointment only basis.
What do I do if there's an error on my sign?
A digital proof will be provided prior to work beginning on your sign, however, if the error was our mistake we will make it right without added cost to you. If it involves personalization, and the error was your oversight, we can offer to do the job again for the same price.
Can I see a proof of my sign before I place an order?
We require a purchase first for a few reasons: 1.) The design time we incur is included in the price. 2.) We have an extensive gallery showcasing our work and style and we are confident in our ability to create something uniquely yours. 3.) We are a small home based business and after incurring the time required to complete your design, if no purchase is made, that is valuable time we have taken away from our families.
What types of payment do you accept?
All orders are processed securely through our website. We accept Visa, MasterCard, American Express, Discover Card and PayPal. All orders are processed securely through our website. If you wish to pay via e-transfer please contact us directly via email@example.com.