POLICIES|SHIPPING & RETURNS
All Vintage & Varnish décor items are made to order and require a 10-14 day turnaround time. Processing time for any custom order will be included in your quote when your request is received.
Vintage & Varnish ships via Canada Post. Once shipped, you can expect to receive your order within 1-7 business days.
We currently ship within Canada and the United States. Note that any free shipping offers do not apply outside of Canada unless otherwise stated.
Feel free to contact us directly to discuss any special shipping situations.
Return & Exchange Policy
We accept returns within 30 days of delivery for a full refund. All costs associated with return shipping will be the responsibility of the buyer. If the return is a result of our error (you received an incorrect or defective item etc.), we will pay the return shipping costs. All custom orders are final sale.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, Please contact us to make arrangements. We will notify you via e-mail of your refund once we've received and processed the returned item.